Quality Engineering Manager

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: As our Quality Engineering Manager, you will own quality strategy across our Storefront, Internal Apps, and Mobile apps. You will lead a team of QA engineers, mentor them toward stronger technical and strategic practice, and partner with engineering, product, and design leaders to define how Comfrt approaches quality. We have a QA foundation in place, and this is a chance to build on it. We are looking for a highly technical leader who can set direction and stay close enough to the work to credibly guide it, across React-based web frontends, React Native mobile apps, and a serverless microservices backend on AWS. Responsibilities: Strategy & Leadership - Define and drive QA strategy across the Storefront, Internal Apps, and Mobile pods, formalizing our practices into clear, documented standards, processes, and ownership - Establish quality standards, including release readiness criteria, severity guidelines, and test coverage expectations - Partner with engineering, product, and design leaders to embed quality into planning, development, and release - Define and report on quality metrics, and use them to guide priorities Team Management & Mentorship - Manage, coach, and develop QA engineers - Mentor the team on test design, automation, accessibility, and effective use of AI tools Tooling & Process - Evaluate and select QA tooling, including test management and bug tracking platforms, and lead its rollout - Own test planning, test case, and regression processes across all pods Hands-On Quality Engineering - Contribute to and review automated test suites using Playwright and TypeScript - Guide API and integration testing for our serverless backend on AWS - Partner with engineers on testing our headless, React-based storefront and web applications - Drive accessibility testing against WCAG 2.2 AA across web and mobile - Step in on complex or high-risk testing and release validation as needed Qualifications: - 7–10 years of experience in Quality Assurance or Software Testing within a web, mobile, or digital product environment - 2+ years of experience leading, managing, or formally mentoring QA engineers - Demonstrated experience defining QA strategy and maturing QA processes - Strong technical background, with proficiency in TypeScript and the ability to read, review, and write code alongside engineers - Hands-on experience with test automation using Playwright and TypeScript, or similar - Working knowledge of React and how modern web applications are built, rendered, and deployed - Hands-on experience testing headless or composable eCommerce architectures (experience limited to Liquid theme-based storefronts is not a substitute) - Basic understanding of AWS and serverless, microservices-based architectures - Solid understanding of manual testing methodologies and test case design - Experience writing and executing API tests, including REST and GraphQL - Experience with test management platforms and bug tracking tools - Experience with accessibility testing against WCAG 2.2 AA - Experience using AI tools to accelerate test development and QA workflows - Excellent communication skills, with the ability to influence engineering, product, and design leaders Nice to Have: - Experience building or maturing a QA function at a high-growth company - Experience testing Shopify-powered eCommerce experiences - Experience testing React Native applications and with mobile automation frameworks such as Maestro, Detox, or Appium - Experience testing gamified product features such as streaks, progression systems, or reward logic - Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows - Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience Why Join Comfrt? - Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness. - Work in a supportive, creative environment where your ideas and growth are valued. - Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! - Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment. Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.