Intake Coordinator

At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 6 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number. Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey. Are you organized, people-focused, and passionate about helping patients get the care they need? Join our team as an Intake Coordinator and play a key role in guiding patients from hospital to home. You'll be the first point of contact for patients, families, and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience. We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care. Please note that this is a Non-Exempt role at $22 to $25/hr. Responsibilities - Evaluate referred patients and gather required documentation, including history and physicals and Face-to-Face verifications - Verify insurance coverage and obtain prior authorizations for home health services - Coordinate with hospital discharge planners, case managers, and clinical teams to support safe, timely transitions home - Interview patients and families to understand home needs and build a clear picture for the care team - Complete and maintain accurate referral records and intake documentation - Serve as a liaison between our organization, hospitals, and insurance providers - Track referral data, attend team meetings, and keep leadership informed of any delays in care - Perform other duties as required for patient services Requirements - At least 18 years of age - High school diploma required; prior experience in medical administrative support preferred - Strong written and verbal communication skills, including a professional phone presence - Comfort with computers, data entry, and standard office software - A friendly, professional demeanor and a talent for building strong relationships with patients, families, and referral partners - Strong organization and the ability to juggle multiple priorities with ease - Reliable personal vehicle and valid driver's license Benefits - Generous PTO Policy - Wellness Days - Paid Sick Days - Paid Bereavement Leave - Skills Training & Development - Company Social Events - Referral Bonus - 401(k) With A Company Match - Health Insurance (Medical, Dental, and Vision Options) - FSA