Italian Collections Customer Advisor

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company. - Hybrid work model (from Athens or close Requirements - Be at the forefront of the business, operating via telephone/email to support customers - Establish positive engagement with the customers, build relationships and demonstrate fair treatment - Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans - Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans - Provide guidance to customers on the availability of free money advice - Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation Knowledge and skills: - Experience in customer service, contact center experience is desirable - Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base - Service oriented and problem solving mindset - Patience and calmness in all situations - Ability to work both independently and as a member of a team - Desire and energy striving for excellence and quality within the business - Italian Native or proficient level - English Language Skills (B2 level or above) Benefits - 14 competitive salaries - ·Bonus: 10%-15% on monthly gross salary - Ticket restaurant every month: 80 € - ·Private Medical and Accident Insurance - Accomodation and relocation pacakage