IT Support Lead

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise. 🔧 Key Skills: * End-User Computing (EUC) Support * LAN / WAN / VPN / Wi-Fi Troubleshooting * Active Directory & Group Policy * Microsoft 365 (Outlook, Teams, OneDrive) * ITSM / ServiceNow * Windows 10/11 Support * Incident, Problem & Change Management * ITIL Process Knowledge 📌 Key Responsibilities: * Own end-to-end service delivery for Malaysia engagement * Lead onsite and offshore support teams * Manage escalations, shifts, and operational governance * Ensure SLA/KPI compliance across IT support functions * Act as SPOC for customer stakeholders and governance meetings * Drive operational excellence and continuous improvement initiatives * Ensure adherence to security, audit, and compliance standards ✅ Preferred Experience: * Airline / Transportation / Large Enterprise environments * Managing onsite–offshore delivery models * Strong communication and leadership capabilities