Customer Service Representative - ERP/SAP Required (Cebu | Day Shift)

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities - Handles customer communication, order tracking, query resolution, E-shop order monitoring, and sales order updates - ERP / SAP applicationsto support logistics operations, including order processing, shipment tracking, inventory management, and sales order updates - Respond promptly and professionally to customer inquiries via phone, email, and chat - Resolve customer issues and complaints with a focus on first-call resolution - Maintain accurate and comprehensive records of customer interactions - Collaborate with team members to improve customer service processes - Provide product and service information to assist customers with their needs - Proactively identify opportunities to enhance the customer experience - Meet or exceed individual and team performance targets Requirements - Must be a College Graduate, preferably with a Degree in Accounting or Business Management courses - Must have at least 2 years of relevant experience - Must have experience with ERP and SAP applications - Must be conversant in both spoken and written English - Amenable to work fully on-site in Cebu City - Amenable to work within Australian time zone and shifting schedule - Can start ASAP Benefits - Free HMO - Free Dependents - Night Differential - Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.