Customer Service Representative - QC

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat - Resolve customer issues and complaints with a focus on first-call resolution - Maintain accurate and comprehensive records of customer interactions - Collaborate with team members to improve customer service processes - Provide product and service information to assist customers with their needs - Proactively identify opportunities to enhance the customer experience - Meet or exceed individual and team performance targets Requirements - 2nd year completed / SHS graduate with 6 months BPO experience OR - College Graduate with or without experience - Must be conversant in both spoken and written English - Amenable to work fully on-site in Quezon City - Amenable to work on shifting schedule - Can start ASAP Benefits - Free HMO on Day 1 - Free Dependents - 20% Night Differential - 13th Month and 14th Month Pay - Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.