Real Time Analyst (Makati) | Onsite

Availability: Must be amenable to start ASAP Work Setup: Onsite (Makati) Responsibilities: - Monitor real-time data and daily operations to achieve performance goals. - Analyze live metrics to identify trends, challenges, and improvement opportunities. - Work with teams to adjust schedules and resources based on current data. - Prepare detailed performance and exception reports for management. - Support implementation of strategies to enhance service quality and operations. - Collaborate with stakeholders to promptly resolve operational issues. - Document activities accurately following company policies and procedures. Requirements: - At least 12 months of experience in real-time analysis, workforce management, or operations monitoring - Finished at least senior highschool level education - Strong analytical skills and expertise in Microsoft Excel and various data tools - Excellent communication and interpersonal skills - Able to work onsite in Makati with flexible hours to support the company's dynamic operations - Ability to multitask and perform under pressure