WFM Real Time Analyst (Makati) | Onsite

Location: Makati Work Setup: Onsite Shift Schedule: Night Shift Responsibilities: - Monitor real-time data and daily operations to achieve performance goals. - Analyze live metrics to identify trends, challenges, and improvement opportunities. - Work with teams to adjust schedules and resources based on current data. - Prepare detailed performance and exception reports for management. - Support implementation of strategies to enhance service quality and operations. - Collaborate with stakeholders to promptly resolve operational issues. - Document activities accurately following company policies and procedures. Requirements: - At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment - Background in Business Management or Computer Science - Must be amenable to start ASAP - Strong analytical skills and expertise in Microsoft Excel and various data tools - Excellent communication and interpersonal skills - Ability to multitask and perform under pressure