Medical Billing Supervisor | US HMO | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Supervisor to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles & responsibilities: - Oversee the end-to-end medical billing process, including claim submission, denial management, follow-ups, cash posting, and payment reconciliation. - Lead, supervise, and provide guidance and coaching to the medical billing team. - Monitor team productivity, billing accuracy, and performance against established targets. - Handle escalated billing issues, claim denials, and payment discrepancies. - Ensure compliance with HMO requirements, payer guidelines, and internal procedures. - Track outstanding claims and accounts receivable to support timely reimbursement. - Identify process gaps and implement improvements to enhance team efficiency and billing accuracy. - Prepare performance reports and provide updates on team progress and operational concerns. Requirements - At least 1 - 2 years BPO experience handling US Healthcare account - With at least 6 months of team lead / supervisory experience - Good Working knowledge with HMO Billing (Claims, Denials, Cash Postings) - Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS - Excellent written and verbal English communication skills - Amenable to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong - Willing to work night shifts Benefits What can we offer you? - Competitive salary and benefits - Health Insurance with free dependents* - 10%-night differential - Attendance Bonus - Paid time off - Convertible to cash leave credits - Performance Appraisal - Work-life balance - A focus on growing your career path with us - We encourage you to follow your passions and learn new skills Our commitment to you - Strong culture and values-driven leadership - We create opportunities for you to learn and grow at any stage of your career - Continuous learning and innovation - We foster an all inclusive environment where everyone thrives