Help Desk Consultant - Mozelos

Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation. Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people-centric approach to deliver impactful technology solutions. Join us and be part of a dynamic, collaborative, and forward-thinking organization. We are looking for an Help Desk Consultant to provide on-site IT support to end users across multiple customer locations in the Mozelos area. Responsibilities: - Provide on-site IT support to end users at customer locations. - Travel between customer sites within the designated service area as required. - Diagnose and resolve hardware-related issues on desktops, laptops, and IT equipment. - Install and configure operating system images on PCs and laptops. - Support network infrastructure activities, including rack and cabling tasks. - Assist with the installation and maintenance of industrial IT equipment. - Resolve IT incidents and service requests both on-site and remotely whenever applicable. - Record, update, and manage support tickets with detailed information regarding actions performed and solutions implemented. - Ensure timely resolution of incidents while maintaining high customer satisfaction levels. - Solid knowledge of Microsoft Windows operating systems. - Good understanding of computer hardware and troubleshooting. - Basic knowledge of computer networking. - Experience providing end-user IT support. - Ability to diagnose and resolve hardware and software issues efficiently. - Experience with PC and laptop deployment and imaging processes. - Strong customer service and communication skills. - Ability to work independently and manage priorities effectively.