Customer Service Representative

Customer Service Representative – Global Wave Group Location: Albany, Auckland (Office based) Reports to: Customer Service Lead Key Responsibilities - Handle customer inquiries via online chat and email, assisting clients with issues and questions. - Coordinate communication between customers and internal departments. - Work closely with the sales team to address daily sales-related matters. Essential Requirements - Previous customer service experience is preferred. - Experience in stock or securities trading is a plus. - Proficiency in English, Mandarin, Thai, Filipino, Korean, Malay or Vietnamese. - Proficient in Microsoft Office (Word, Excel, Outlook, etc.). - Strong communication and adaptability skills with a responsible work attitude. - Able to work efficiently with team leaders to meet team objectives. - Willing to work non-standard New Zealand business hours. Benefits - Competitive salary with a performance-based discretionary bonus. - Career growth opportunities within a fast-growing international business. - Free on-site parking for employees. - Well-stocked staff pantry with complimentary food and drinks. - Regular team-building activities to strengthen collaboration, connection, and engagement. - Company celebrations for major cultural and seasonal festivals throughout the year. - Monthly employee birthday celebrations. Application Requirements - Applicants must have the legal right to work in New Zealand. - Please specify all languages you can speak and your level of proficiency in your CV.