Danish Speaking Customer Service for Online Marketplace -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to offer a remote position for a Danish Speaking Customer Service Representative for a leading Online Marketplace. This role is ideal for individuals based in Greece who are passionate about e-commerce and committed to providing exceptional service to Danish-speaking customers from the comfort of their home. Responsibilities - Deliver outstanding customer service to Danish-speaking clients via phone, email, and chat on various inquiries regarding products and orders. - Assist customers with navigating the online marketplace, ensuring a seamless shopping experience. - Handle product inquiries, order modifications, and returns while ensuring customer satisfaction. - Address customer complaints and provide effective solutions in a timely manner. - Collaborate with different departments to resolve issues and enhance service delivery. - Stay informed about ongoing promotions, product offerings, and platform features to assist customers accurately. - Document all customer interactions and feedback for continuous improvement purposes. Requirements - Fluency in Danish and English, both written and spoken. - Experience in customer service, especially in the e-commerce or online retail sector, is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving skills and ability to thrive in a fast-paced environment. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with exceptional organizational skills. - Willingness to work flexible hours as needed. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks