Dutch Speaking Customer Service for E-commerce Company in Greece

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative to join a thriving e-commerce company based in Greece. This role involves providing top-quality support to Dutch-speaking customers, ensuring a smooth and enjoyable shopping experience. Responsibilities - Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat channels. - Assist customers with product inquiries, order processing, returns, and general support. - Handle customer complaints and resolve issues promptly to maintain high satisfaction levels. - Collaborate with internal departments such as logistics and sales to address customer needs effectively. - Maintain detailed and accurate records of customer interactions and transactions. - Stay updated on company products, services, and promotional campaigns to provide accurate information. Requirements - Fluency in Dutch and English, both spoken and written. - Previous experience in customer service, preferably in an e-commerce or retail environment. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and the ability to work under pressure. - Proficiency with customer service software and Microsoft Office applications. - Detail-oriented with strong organizational and multitasking skills. - A customer-focused attitude and a willingness to go the extra mile to ensure satisfaction. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks