German Speaking Customer Service for Aviation industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an opening for a German Speaking Customer Service Representative in the aviation industry. This role offers a unique opportunity to support customers in a dynamic sector, ensuring they receive timely and effective assistance related to their travel needs. Responsibilities - Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat. - Assist customers with flight bookings, modifications, cancellations, and travel inquiries. - Handle customer complaints and provide suitable solutions to enhance their travel experience. - Collaborate with internal teams to address complex customer issues and ensure a high level of service. - Stay informed about airline policies, procedures, and promotions to assist customers efficiently. - Document all customer interactions thoroughly, maintaining accurate records for quality improvement. - Foster positive relationships with customers to encourage loyalty and repeat business. Requirements - Fluency in German and English, both written and spoken. - Prior experience in customer service, preferably within the aviation or travel industry. - Strong communication skills and a customer-oriented attitude. - Ability to manage stressful situations effectively and provide empathetic support. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with excellent organizational skills. - Willingness to work flexible hours, including weekends and public holidays, as needed. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks