German Speaking Customer Service for Insurance Company in Greece

Patrique Mercier Recruitment FR is delighted to offer a position for a German Speaking Customer Service Representative at a reputable insurance company based in Greece. This role involves providing excellent customer support to German-speaking clients, assisting them with their insurance inquiries and claims. Responsibilities - Provide professional and efficient customer service to German-speaking clients via phone, email, and chat regarding insurance products and services. - Assist customers with policy information, claims processing, and other insurance-related inquiries. - Handle customer complaints and resolve issues promptly to ensure customer satisfaction and retention. - Maintain comprehensive knowledge of company insurance products, terms, and conditions. - Document customer interactions accurately and maintain detailed records for compliance. - Collaborate with internal teams to facilitate prompt resolution of complex client issues. Requirements - Fluency in German and English, both written and spoken. - Experience in customer service, preferably within the insurance or financial services sector. - Strong communication and interpersonal skills. - Ability to handle sensitive information with confidentiality and professionalism. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with excellent problem-solving skills. - Ability to work effectively both independently and as part of a team. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks