German Speaking Customer Service for Travel Company in Greece

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a German Speaking Customer Service Representative to join a leading travel company based in Greece. This role involves delivering exceptional service to German-speaking clients while assisting them with their travel plans and inquiries. Responsibilities - Provide outstanding customer service to German-speaking travelers via phone, email, and chat. - Assist customers with travel bookings, itinerary changes, and general travel-related questions. - Handle customer complaints and resolve issues efficiently to ensure customer satisfaction. - Collaborate with internal teams and travel partners to coordinate seamless travel experiences for clients. - Stay updated on travel policies, offers, and procedures to provide accurate information. - Maintain detailed records of customer interactions and transactions. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, ideally within the travel or tourism industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and the ability to handle sensitive situations professionally. - Proficiency with customer service software and Microsoft Office tools. - Detail-oriented and highly organized with the ability to multitask effectively. - Passion for travel and helping customers create memorable experiences. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks