Customer Service Specialist

Job Description: American Eagle is the global leading denim brand. Our aim is to be the world’s number 1 denim brand. As we continue to grow, we are looking for a dedicated and proactive Customer Service Specialist to join our expanding team in Amsterdam. Working closely with operations and reporting directly to the E-commerce Manager, you will manage customer inquiries, resolve issues, and ensure a seamless experience for our European customer base. This is a fantastic opportunity to contribute to a global brand and make a real impact on the customer experience. Tasks Objectives of this role: - Drive a seamless customer experience that creates positive sentiment for our brands. - Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers. - Maintain accurate records of customer interactions and steps taken to resolve issues. Key Responsibilities: - Manage customer conversations and respond to customer inquiries via email, chat, and social media promptly and professionally. - Resolve customer issues efficiently, maintaining high standards of service. - Manage orders, returns, and customer requests using Shopify and Gorgias. - Proactively take steps to enhance the customer experience. - Share relevant customer feedback to help us improve our offerings. - Evaluate our customer support processes, devise improvements, measure results, and iterate. - Maintain accurate records and assist with reporting as needed. Requirements Requirements: - 1–3 years of experience in customer-facing role, preferably in retail or fashion. - Experience with Shopify and Gorgias. - Strong written and verbal communication and problem-solving skills. - Ability to handle high volumes of customer inquiries with professionalism. - Friendly and empathetic demeanor. - Ability to respond to customer questions using social media. - Ability to collaborate across departments and teams. - Ability to communicate in more than one language - Fluent in English; additional languages such as Dutch, German, or French are a plus. Find Jobs in Netherlands on Arbeitnow