Customer Strategy Manager

About the company Our client is a fast-growing technology company. The role Raydar is recruiting for this role on behalf of our client. Own a portfolio of key customer relationships in a commercial, customer-facing position. Work alongside internal delivery colleagues to shape customer objectives into concrete plans, uncover growth within existing accounts and win new business. What you'll do - Take ownership of existing accounts, keep relationships strong and grow them across several major customers at the same time. - Spot and close upsell opportunities with current customers, and bring in new ones, carrying deals from signed agreement through to revenue. - Develop real depth in the subject area so you can act as a trusted advisor to customers' technical staff. - Turn customer objectives into clear plans of action in coordination with internal colleagues. - Partner with internal teams to make sure commitments made to customers are met with high quality. Requirements What we're looking for - Around 4 years in strategy, consulting or a comparable customer-facing role at a technology or data business; fewer years can be considered with closely relevant domain experience. - A background in business-to-business roles where you created pipeline and guided technical buyers toward complex solutions. - Commercial instincts and comfort building relationships with both technical specialists and senior leaders. - Technical aptitude and the ability to pick up an unfamiliar data workflow quickly; this is a commercial strategy role, not an engineering one. - Working knowledge of SQL. - Confidence handling unclear problems where priorities shift often. - Experience at a high-growth startup, a technology company or a leading management consultancy. - A collaborative style with colleagues in delivery and research functions. - A STEM degree is preferred. - Ability to work on-site 5 days a week. Bonus points - Prior commercial experience, including growing existing accounts. - Engagement manager experience in consulting. - Early-stage startup experience. Benefits Compensation and benefits - Base salary: USD 145,000 to 175,000 per year - Equity - Health, dental and vision coverage - Flexible time off - Retirement plan Location and work model - San Francisco, CA, United States (preferred) or New York, NY, United States - On-site, 5 days per week in office - Full-time