Senior Product Manager, Customer-Facing

About the company Our client is a fast-growing software company. The role Raydar is recruiting for this role on behalf of our client. Own a portfolio of enterprise accounts from first rollout through ongoing tuning and growth. Serve as the bridge between customers and the product organization, while helping establish the working practices for a brand-new function. What you'll do - Manage a set of accounts from start to finish, learning each client's business, scoping and launching solutions, and finding new areas of use. - Lead strategic discussions with senior customer stakeholders, presenting value, quantifying return and backing claims with data. - Get hands-on when needed to investigate unexpected system behavior, adjust configurations and meet regulatory obligations. - Relay what customers tell you and the gaps you observe to the product team so they shape the roadmap. - Contribute to the standards and repeatable processes of the function as it grows. Requirements What we're looking for - 5+ years of experience, including substantial work directly with customers, leading meetings and owning relationships. - A product background or sharp product instincts, with the ability to link strategy to hands-on delivery. - Ease working through unclear situations and taking full ownership in a rapidly changing, build-oriented setting. - Strong analytical instincts: reading metrics, articulating return on investment and reaching practical conclusions from data. - Technical product understanding, including grasp of product concepts and basic troubleshooting. - Ability to work hybrid in San Francisco, four days a week in the office. Bonus points - Prior experience in a customer-facing product or technical solutions role at a startup, or in management or strategy consulting. - Experience in B2B SaaS or a regulated sector such as financial services or healthcare. - Familiarity with AI productivity tools and SQL. Benefits Compensation and benefits - Base salary: USD 150,000 to 250,000 per year - Equity - Health, dental and vision coverage - Retirement plan with employer match - Unlimited paid time off Location and work model - San Francisco, CA, United States - Hybrid, 4 days per week in office - Full-time