Finnish Ship to Bill Analyst

As a Finnish Ship to Bill Analyst, you will have the following responsibilities: - Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed. - Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports. - Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner. - Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required - Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs. - Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders. - Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits. - Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities. - Update Global Smart Form; Travel & Entertainment expense report review. - Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting. - Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance. - Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution. - Attend customer calls, emails, chat and respond on requests. - Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort. - Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines. - Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests. Requirements - Minimum of a Bachelor's degree or equivalent in business or a departmentally related. - Experience in one of the following domain experience: Order Management, MDM, AR, Billing, Accounting / AP, Logistic. - Native level of Finnish with B2 level in English. Benefits - Competitive salary - Meal allowance on card - Career progression opportunities - Parenthood program - Well-rounded health and life insurance packages - On-site gym: includes indoor pool access, fitness classes and a football pitch - Staff canteen with varied food options and river-facing balcony seating