Digital Media Operator - Video productions

- Position Digital Media Operator / Ingest Operator - Responsible for Ingest and Adpro - Department Operations - Location Kuala Lumpur As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA. Your Responsibilities Digital Media - to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have. - ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion. - FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques - to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA - to communicate any problems/issues effectively and in a timely manner - Fixing and Creating broadcast compliant files for delivery using post production tools - to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes. - Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service. - To ensure client’s orders and material are processed ready for ingest Operational Efficiency - Ensure low error rate – Check material is available for ingestion within SLA - Always work efficiently and effectively, using correct workflow and work procedures - Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes - In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements. - Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time. - Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity. - Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow - Follow Ingest Standard Operating Procedures - Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders. - Ensuring that you maintain a customer-focused orientation at all times. Documentation - Issue a QC report for each clock on each order. - Assist in creating and maintaining checklists and SOP's - File a fault report for any software or hardware deficiency - Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation - Assignments as required and relevant by Management Achieve the KPIs Requirements Ideally you would currently be working in production, broadcast engineering, video editing or related industrries - A minimum of 3 years experience in Ingest/ Post production services. - A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage - Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.) - Good knowledge of broadcast file formats; MXF, MOV etc. - Good knowledge of Adobe Premiere - Basic understanding of Adobe Audition and audio editing software - Good knowledge of Transcoders and File creation techniques - Good Understanding of Containers, codecs and encoding techniques Optional: - Good knowledge of After Effects, Photoshop o Editing toolkits, updating graphics, text layers o Good knowledge of Adobe ecosystem Benefits - Annual Leave: 15 days, - Medical Leave: 14 days, and per government regulations - Hospitalisation Insurance: Employee only, upon confirmation - Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient) - You will work on rotational shifts.