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At LV Petroleum, we are searching for SERVERS, COOKS, and BARTENDERS, at our famous Ten20 Tavern! If you have experience in any of the above roles, apply today!
WALK-INS: Held weekdays from 9a - 11a and 2p - 4p at the Ten20 Tavern inside our travel center located at 3010 Adams St, Mankato, MN
Key Responsibilities:
- Customer Service:
- Greet customers as they enter and provide a friendly, welcoming atmosphere.
- Answer customer inquiries and assist them with menu choices, providing recommendations when needed.
- Process customer orders and payments accurately and efficiently.
- Resolve any customer complaints or concerns in a professional and courteous manner.
- Ensure customers have a positive dining experience by offering outstanding customer service.
- Cash Register & Payment Processing:
- Accurately operate the cash register, ensuring all transactions are processed correctly, including cash, credit, and debit card payments.
- Handle cash, make change, and provide receipts as needed.
- Ensure that the register area is tidy and organized, including keeping track of cash drawer and ensuring it is balanced at the start and end of each shift.
- Order Management:
- Enter customer orders accurately into the system and ensure that the kitchen staff receives correct details for preparation.
- Communicate any special requests or modifications to kitchen staff.
- Ensure that all orders are processed and delivered to customers in a timely and efficient manner.
- Assist with packaging takeout orders and ensure all items are correctly included.
- Cleanliness & Organization:
- Maintain a clean and organized cash register area, including wiping down counters and ensuring the space is clutter-free.
- Help maintain cleanliness in the dining area, including clearing tables and helping with minor cleaning tasks during quieter periods.
- Stock napkins, condiments, utensils, and other necessary supplies at the register and dining areas.
- Team Support:
- Work collaboratively with servers, kitchen staff, and management to ensure smooth operations during busy hours.
- Assist other team members as needed during peak times, such as refilling drinks or clearing tables.
- Communicate effectively with other staff to ensure customer needs are met.
- Sales & Promotions:
- Inform customers of any promotions, specials, or new menu items.
- Upsell items when appropriate, such as desserts, drinks, or sides.
- Assist in maintaining the integrity of promotional materials, ensuring they are up-to-date and visible to customers.
Requirements
- Previous experience in a customer service role, preferably in a restaurant or diner setting.
- Basic math skills and the ability to handle cash transactions.
- Strong communication and interpersonal skills.
- Friendly, approachable demeanor with a focus on customer satisfaction.
- Ability to multitask and stay organized in a fast-paced environment.
- Must be reliable, punctual, and flexible with hours, including weekends and evenings.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds.
- Ability to work in a fast-paced, high-energy environment.
Additional Notes:
- A positive attitude and the ability to work as part of a team are essential.
- Attention to detail and a focus on maintaining a clean, organized workspace are key responsibilities.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Weekly Pay
- Growth Opportunities