Outbound/Inbound Sales Coach (Assistant Manager level) | MOA Pasay

Job Description: - Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps) - Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue - Selling targeted products/services as part of the customer-initiated interaction - Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers - Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates - Executes specialized projects and activities and typically works according to set principles - Usually generates and initiates own workload and doesn't need instructions or guidelines - Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product - Positions at this level are expected to significantly improve the day-to-day activities/processes - Manages and oversees the implementation of short-term activities within the team - Decisions are of an operational nature within a defined scope - Positions on this level delivers their share of professional responsibilities focusing on professional excellence - Typically manages a team of Individual Contributor co-workers Qualifications: - Minimum of 3 to 4 years leadership experience in a Sales, Outbound Sales, Coaching, or Operations role - Proven experience managing leaders and driving sales performance in a BPO or contact center environment - Strong understanding of outbound sales methodologies, objection handling, and conversion strategies - Experience analyzing performance metrics and translating insights into actionable coaching plans - Excellent communication, stakeholder management, and presentation skills - Demonstrated ability to motivate, influence, and develop high-performing teams