Finnish Speaking Customer Support for Social Media

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting job opportunities. We are currently seeking a Finnish Speaking Customer Support Representative for Social Media. This role is ideal for individuals who are enthusiastic about social media and customer service and wish to assist Finnish-speaking clients in navigating their social media inquiries and issues. Responsibilities - Provide outstanding customer support to Finnish-speaking clients through social media platforms, handling inquiries and resolving issues promptly. - Assist customers with questions about product features, account management, and user experience on social media applications. - Monitor social media channels for customer feedback and engage with users to enhance their experience. - Document customer interactions accurately and track issues to ensure proper follow-up. - Collaborate with marketing and product teams to address customer needs and report on social media trends. - Stay updated on the latest social media trends, platform updates, and policies to provide knowledgeable assistance. - Gather feedback from customers to support improvements in service quality and product features. Requirements - Fluency in Finnish and English, both written and spoken. - Previous experience in customer support, preferably in social media or digital communication. - Strong understanding of social media platforms and their functionalities. - Excellent communication skills with a focus on providing a positive customer experience. - Detail-oriented with the ability to manage multiple inquiries simultaneously. - Proficient in using social media management tools and CRM systems. - Ability to work flexible hours, including evenings and weekends when necessary. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks