French Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment FR is proud to announce an opening for a French Speaking Streaming Platform Support Representative. This position is crucial in delivering exceptional support to our French-speaking users, helping them navigate our streaming platform with ease and enjoyment. If you are passionate about technology and customer service, we want to hear from you! Responsibilities - Provide high-quality support to French-speaking users via email, live chat, and phone, addressing inquiries related to the streaming service. - Troubleshoot and resolve technical issues concerning account management, streaming quality, and content accessibility. - Offer guidance on the platform’s features to help users make the most of their streaming experience. - Document all customer interactions and resolutions accurately in the CRM system. - Team up with other departments to relay user feedback and suggest actionable improvements to the service. - Stay informed on platform updates and trends in the streaming industry to offer informed support. - Conduct follow-up communications with users to ensure their concerns are completely resolved and satisfaction is achieved. Requirements - Fluency in French and English, both written and verbal. - Previous experience in customer support or technical assistance, particularly in the streaming or entertainment industry, is preferred. - Understanding of streaming technologies and user engagement principles. - Strong analytical and problem-solving skills. - Excellent communication skills with a customer-centric approach. - Familiarity with CRM platforms or support ticketing systems is a plus. - Strong ability to work independently in a fast-paced and dynamic environment. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...