German Speaking Customer Service for Manufacturing industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Manufacturing industry. This role is ideal for individuals who are skilled communicators and are looking to be part of a dynamic team that values customer relations and efficient service delivery in a fast-paced environment. Responsibilities - Provide exceptional customer service to German-speaking clients in the manufacturing sector via phone, email, and chat. - Assist customers with inquiries regarding product specifications, orders, and delivery status. - Handle customer complaints and resolve issues effectively to ensure customer satisfaction. - Collaborate with internal departments such as sales and logistics to provide accurate information and support to clients. - Maintain detailed knowledge of company products, processes, and policies to serve customers effectively. - Document customer interactions and ensure accurate information retrieval for future reference. - Promote and educate customers on new products and services. Requirements - Fluency in German and English, both written and spoken. - Previous experience in customer service, preferably within the manufacturing industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities with a focus on customer satisfaction. - Proficient in customer service software and Microsoft Office applications. - Detail-oriented with strong organizational and time management skills. - A proactive approach to work and a desire to contribute to team success. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks