Italian Speaking In-Game Support Analyst -Remote in Greece

Patrique Mercier Recruitment FR is excited to invite applications for the position of Italian Speaking In-Game Support Analyst. This role is specially designed for individuals who are passionate about gaming and exceptional at providing customer support. As an In-Game Support Analyst, you will play a crucial role in ensuring that Italian-speaking players have a seamless and enjoyable gaming experience by addressing their concerns and providing technical assistance. Responsibilities - Provide real-time support to Italian-speaking players via in-game chat, email, and community forums. - Troubleshoot in-game issues and assist players with technical queries related to gameplay, accounts, and performance. - Document and track player issues in the support ticketing system, ensuring timely and accurate follow-up. - Communicate effectively with players to help them understand game mechanics, features, and updates. - Collaborate with the game development team to provide feedback on player experiences and recurring issues. - Stay informed about the latest game updates, features, and industry trends to enhance support delivery. - Contribute to the continuous improvement of support processes and player satisfaction initiatives. Requirements - Fluency in Italian and English, with strong verbal and written communication skills. - Prior experience in customer support, especially in the gaming industry, is preferred. - Strong problem-solving skills and the ability to troubleshoot technical issues effectively. - An avid gamer with a deep understanding of gaming concepts and community dynamics. - Ability to work flexible hours, including evenings and weekends, to accommodate player needs. - Experience with ticketing systems and customer support tools is a plus. - Enthusiastic, empathetic, and committed to providing an exceptional player support experience. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...