Norwegian Speaking Support Center Analyst -Remote in Greece

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience. Responsibilities - Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat. - Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction. - Document and log all customer interactions and resolutions accurately in the support ticketing system. - Provide assistance to clients in understanding product features and functionalities. - Collaborate with other departments to escalate complex issues and continuously improve support mechanisms. - Monitor ticket progress and follow up with customers to ensure prompt resolution. - Keep abreast of new products, updates, and industry best practices to enhance service delivery. Requirements - Fluency in Norwegian and English, with excellent written and verbal communication skills. - Experience in a customer support or IT support role is beneficial. - Strong analytical and troubleshooting skills to effectively assist clients. - Able to manage multiple tasks and prioritize effectively in a dynamic environment. - Proficiency in using support ticketing systems and CRM tools is an advantage. - Dedication to high-quality customer service and teamwork. - A willingness to learn and adapt to new technologies and processes as needed. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...