Quality Assurance Analyst

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst’s key responsibilities will include: - Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing. - Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders. - Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders. - Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting. - Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices. Qualifications Required Education/Experience - Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail. - Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation. - Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members. - Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems. - Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations. - Ability to manage priorities, meet deadlines, and work independently in a remote team environment. Preferred Education/Experience - Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field. - Working knowledge of SQL, relational databases, and database concepts. - Experience with client/server, web, and mobile applications, including iOS and Android platforms. - Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software. - Experience working in an Agile software development environment. - Experience using issue tracking, test management, or work management tools such as Jira. - Experience with source control concepts or tools. - Experience with API testing, integration testing, data validation, or test automation is a plus. - Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful. Desired Job-Specific Competencies and Skills - Strong curiosity and persistence when investigating software behavior and reproducing reported issues. - Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments. - Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams. - Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences. - Ability to balance quality, release timelines, customer impact, and team priorities. - Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity. Salary range: $55,000 - $65,000 USD per year. Originally posted on Himalayas