Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele. In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you! Responsibilities - Review and moderate user content, ensuring compliance with community guidelines. - Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience. - Effectively address and resolve customer inquiries and issues. - Work collaboratively with team members to enhance the customer experience. - Keep accurate records of moderation activities and customer interactions. - Provide feedback on process improvements for content moderation. - Stay informed about community guidelines and best practices in content moderation. Requirements - Fluency in Dutch and strong proficiency in English; additional languages are advantageous. - Previous experience in customer service or content moderation is a plus. - Excellent attention to detail and strong analytical skills. - Outstanding communication and interpersonal skills. - Able to multitask effectively in a dynamic working environment. - Familiarity with CRM tools and content moderation software is beneficial. - Willingness to relocate to Malta and embrace new experiences. - An interest in content moderation and online safety is a strong advantage. Benefits - Career growth opportunities in a renowned iGaming company. - International & diverse work environment. - Competitive performance bonuses. - Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. - Yearly salary €26.000 excluding bonuses. - Health care benefits and numerous other discounts. - Fully paid training by certified instructors. - State of the art premises, providing a great working environment with relaxing break areas. - Special events as well as community & social responsibility initiatives. - Work for a Great Place to Work-Certified Company. - Relocation package (reviewed case by case) - This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!