Slovak Customer Support - Athens, Greece

Cross Border Talents is looking for Slovak speakers to work in Athens, Greece. Your role: - Respond and record consumer inquiries/questions raised through free phone lines for customers; - Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; - Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; - Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; - Troubleshoot through the use of open questions, support documents, and system training; - Offer recommendations to common problems or frequently asked questions. Requirements - High School Diploma or Higher; - Native/Fluent Slovak; - Good level of English, C1; - Writing speed: 20 words per minute; - Active Listening; - Good Problem Solving Skills; - Strong troubleshooting skills. Benefits - Paid travel Expenses; - Health Coverage and Private Health Care; - Attractive Salary with performance bonus; - Working hours: 40h per week = is 8 hours per day / 5 days a weeks.