Life Insurance Customer Service Representative - Cebu

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat - Resolve customer issues and complaints with a focus on first-call resolution - Maintain accurate and comprehensive records of customer interactions - Collaborate with team members to improve customer service processes - Provide product and service information to assist customers with their needs - Proactively identify opportunities to enhance the customer experience - Meet or exceed individual and team performance targets Requirements - Completed High School (Old Curriculum) with at 4 years BPO experience OR - Completed at least 1st year in college with 3 years BPO experience OR - Completed at least 2nd year in college or Senior High School with 2 years BPO experience OR - Completed at least 3rd year in college with at least 1 year BPO experience - Amenable to work on Graveyard shift and shifting schedule - Willing to work fully onsite - Salary Package: 18,500 + 5675 allowances Benefits - Salary Package: 18,500 + 5675 allowances - HMO - Night Differential