NetSuite Systems Administrator - #35335

Company Profile: Our client is a Australian company specializing in the design, supply, and installation of electric vehicle (EV) charging infrastructure. They provide EV drivers with a wide range of high-quality EV chargers, cables, and installation services. Our client is expanding their local presence in the Philippines and is seeking a seeking a proactive, collaborative and self-motivated DevOps Engineer to join their dynamic team. This is an incredible career opportunity for someone seeking growth and skill enhancement through exposure to a highly diversified and collaborative team. Duties & Responsibilities: NetSuite and simPRO administration • Administer and configure NetSuite and simPRO on a day-to-day basis. • Configure and maintain NetSuite forms, fields, SuiteFlow workflows, saved searches, SuiteAnalytics, approvals, templates and alerts. • Configure and maintain simPRO system settings, cost centres, catalogues and prebuilds, forms, templates and automations. • Implement approved item-master, pricing and costing requirements within the systems, including field setup, upload templates and data mapping. • Test configuration changes and vendor releases in a sandbox environment before production deployment. • Manage production releases, including regression checks, change documentation, business impact communication and rollback planning. Technical support and service management • Act as the first point of technical support for NetSuite and simPRO administration requests and incidents. • Maintain a simple support intake process and triage requests by urgency, complexity and ownership. • Resolve day-to-day configuration and administration issues directly, and identify work that requires project scheduling, escalation or vendor support. • Monitor support activity through JIRA reporting, including request volumes, priorities, resolution times, workload distribution and recurring themes. • Use recurring support issues to identify opportunities for system improvements, stronger controls or user guidance. Integrations and technical development • • Monitor integrations that connect with NetSuite or simPRO, including integrations with third-party platforms. • Diagnose integration failures, identify root causes and resolve data or configuration issues within NetSuite and simPRO. • Work with relevant teams where user input, training or upstream data quality is affecting integration performance. • Maintain and document the NetSuite API so internal teams and vendors can build against it reliably. • Build minor scripts or integrations that sit entirely within NetSuite where appropriate. • Coordinate complex integration changes with internal system owners and external vendors. • Maintain accurate reporting on integration health and processing outcomes. Reporting and data quality • Build and maintain NetSuite saved searches, operational reports and dashboards. • Review and remove duplicate, redundant or outdated saved searches and reports. • Maintain a defined set of trusted operational reports that remain accurate, accessible and easy to find as systems and data change. • Investigate data-quality issues within NetSuite and simPRO and correct the relevant system configuration or mapping. Technical advisory and change support • Advise internal teams on what NetSuite and simPRO can support, including system constraints, dependencies and downstream impacts. • Assess the technical feasibility and impact of proposed operational or process changes. • Provide technical input into system architecture and improvement initiatives while the relevant business owner retains responsibility for process design and decisions. • Scope larger technical requests and coordinate their prioritisation, scheduling or escalation. Security and access management • Configure and maintain user roles and permissions across NetSuite and simPRO. • Implement access controls and segregation-of-duties requirements agreed with the relevant business owners. • Conduct regular access reviews and identify excessive, inappropriate or conflicting permissions for resolution. • Configure accounts and permissions to reduce the risk of unauthorised changes or unintended impacts to integrations. Vendor management • Manage day-to-day relationships with NetSuite, simPRO and relevant implementation or integration partners. • Coordinate technical support, incident escalation and complex delivery with vendors. • Manage vendor support arrangements, contracts or retainers and maintain clear escalation paths and support contacts. • Ensure vendor support can be accessed reliably when required, including when the role holder is unavailable. Systems documentation • Document system configuration, technical setup, integration behaviour and API requirements. • Record technical resolutions and the reasoning behind previous system fixes. • Maintain structured, current and accessible documentation so critical knowledge is not dependent on one person. • Support onboarding and knowledge transfer by keeping key system documentation indexed and easy to locate. Requirements • 4+ years minimum experience of hands on NetSuite Administration experience • Relevant experience in NetSuite Administrator, ERP Systems, Business Systems Administrator, Applications Administrator, NetSuite Technical Consultant • System Configuration and ongoing support • Integrations and Troubleshooting • Reporting and saved searches, roles permissions and access management experience • Strong practical systems administration capability: Able to advise on system functionality, technical options and the impact of proposed changes • Supports and advises on system changes Advantageous Skills: • Any certifications related to Netsuite • Experience in using simPRO