Czech speaking Player Support Specialist for a Gaming Account in Bulgaria

Czech-Speaking Player Support Specialist for a Gaming Account About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers. We are currently seeking a Czech-Speaking Player Support Specialist to join a leading global Gaming Account based in Sofia, Bulgaria. If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career. Responsibilities - Provide exceptional customer support to Czech-speaking players via phone, email, and live chat. - Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting. - Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy. - Escalate complex issues to the appropriate internal teams when necessary. - Accurately document customer interactions using CRM and ticketing systems. - Stay up to date with game updates, promotions, and platform policies. - Deliver an outstanding player experience that reflects the client's commitment to excellence. Requirements Requirements - Native or fluent Czech language skills. - Good command of English (written and spoken). - Excellent communication and interpersonal skills. - Passion for gaming and online entertainment. - Strong problem-solving abilities and attention to detail. - Ability to work in a fast-paced, customer-focused environment. - Previous customer service or technical support experience is an advantage but not required. - Comfortable using multiple computer applications simultaneously. - EU citizenship or legal authorisation to work in the EU. Benefits - Fully paid training - Stable job and career development opportunities - Attractive salary - Additional health insurance - More than fifty benefits and services to choose from - Positive international working environment - Support and learning - Employee referral bonuses - Financial support during relocation