HEAD OF DEPARTMENT (HoD): NON-ENERGY MINERALS TRADE

SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. - Oversee the day-to-day operations with site supervisors across multiple sites, ensuring smooth and efficient functioning. - Manage and resolve client issues, with administrative staff, ensuring high levels of customer satisfaction. - Implement and maintain safety standards (with site supervisors and quality team) across all sites, ensuring compliance with regulations and company policies. - Monitor and manage staff performance, providing guidance and support as needed - To coordinate inspection activities (planning, executing, and controlling) with the relevant branch supervisors and commodity coordinators. - Manage and monitor operational performance at each location in terms of queries on quality, safety, and staffing. - Ensure that adequate and appropriate manpower resources, equipment, and tools are available for total operational efficiency by coordinating with branch supervisors. - Assist the Regional manager in effectively managing and continuously improving the quality management system and the implementation of any certifications and accreditation systems within the business lines. - Responsible for overseeing fleet management, i.e., use of SGS vehicles by reviewing vehicle logs monthly and discussing with branch supervisors on efficient use of vehicles thereof. - Responsible for reviewing manpower costs across the different sites and approving the costs thereof. - Discuss and provide technical support to all present and potential clients by coordinating with commodity coordinators. - Drive safety across the sites in NE Trade to ensure compliance with policy (SGS and governmental) - Assist the Regional manager with all complaints and claim resolution. - Adhere to all quality and safety requirements of the SGS management system - Perform quality checks on reports/certificates before it is issued to clients. - Approve reports/certificates for release to the client. - Perform any other reasonable tasks as assigned by the direct line manager. - Ensuring customer issues are replied to and addressed by coordinating with administrative and associated staff Specific Authorities - Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard. - Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue. - Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified, or nonconformity is identified. Education - National Diploma/Degree in Chemical/Metallurgical Engineering, or Chemistry. An MSc will be advantageous. - Certificate/Diploma/Degree in Quality Management or similar - Knowledge of ISO 17025 and its application - Certificate/Diploma/Degree in management Experience - Minimum 3 years experience in a management role - Knowledge of process flow within a laboratory environment, or Experience in commodity inspection processes such as sampling and testing, tallying of data, and reporting/certification. Competencies - Work under pressure and meet deadlines - Operate under minimum supervision - Good communication and interpersonal skills - Use of MS Office tools (Excel, Word and Outlook) - Languages: Proficient in English (Read, Speak, Write) - Computational capability - Planning and organizing - Ability to problem solve/troubleshoot - Compliant with all SGS QOH&S and HR policies and procedures - Granted sufficient authority to achieve the given responsibilities as per relevant SGS Authority policies - Responsible for the daily safety and health of employees on behalf of SGS upper management and for raising issues with SGS upper management where required - Keep up to date on SGS inspection policies and procedures. Apply the necessary policy to all inspections to avoid misunderstandings during inspections - Adhere to all QHSE requirements of the SGS management systems.