Dutch Speaking Customer Service for Transportation industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Transportation industry, encompassing rail, shipping, and other related sectors. This role offers a chance to provide exceptional support to Dutch-speaking customers while contributing to the efficiency of transportation services. Responsibilities - Deliver outstanding customer service to Dutch-speaking clients through phone, email, and chat, addressing inquiries related to transportation services. - Assist customers with booking information, schedules, and general operational questions. - Handle customer complaints and issues with professionalism, ensuring timely and effective resolution. - Maintain a comprehensive understanding of transportation services to provide accurate information to customers. - Document all customer interactions thoroughly for quality assurance and service improvement. - Collaborate with internal teams to streamline processes and enhance customer experience. - Stay updated on industry trends and company offerings to inform customers effectively. Requirements - Fluency in Dutch and English, both written and spoken. - Experience in customer service, preferably within the transportation or logistics sectors. - Strong communication skills and a customer-oriented mindset. - Ability to troubleshoot issues and provide effective solutions to customers. - Proficiency in customer service software and Microsoft Office Suite. - Detail-oriented with strong organizational and multitasking abilities. - Ability to work in a fast-paced environment and adapt to changing situations. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks