Finnish Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment FR is focused on connecting talented individuals with exciting job opportunities. We are currently seeking a Finnish Speaking Customer Support Representative for an Online Travel Agency. This role is perfect for individuals who are passionate about travel and eager to assist Finnish-speaking clients in booking and optimizing their travel experiences. Responsibilities - Provide exceptional customer support to Finnish-speaking clients regarding online travel bookings through phone, email, and chat. - Assist customers with inquiries related to itineraries, booking modifications, and travel policies. - Effectively resolve customer issues and complaints to ensure a smooth travel experience. - Document customer interactions accurately and follow up on outstanding issues in a timely manner. - Collaborate with internal teams to address customer needs and improve overall service efficiency. - Stay updated on travel regulations, offers, and best practices to provide accurate assistance to clients. - Gather customer feedback to support the ongoing enhancement of services offered. Requirements - Fluency in Finnish and English, both written and spoken. - Experience in customer service, preferably in the travel or hospitality sector. - Excellent communication and interpersonal skills with a customer-focused approach. - Strong problem-solving skills and the ability to work confidently under pressure. - Proficient in using CRM systems and standard office applications. - Detail-oriented with effective time management skills. - Flexibility to work varied hours, including evenings and weekends as needed. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks