Finnish Speaking E-commerce Support Specialist

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking E-Commerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for e-commerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnish-speaking customers, ensuring their inquiries are addressed with professionalism and care. Responsibilities - Deliver high-quality customer support to Finnish-speaking clients via email, chat, and phone communications. - Assist customers with inquiries related to product information, order status, returns, and payment options. - Effectively address and resolve customer complaints and issues with efficiency and professionalism. - Accurately manage and process customer orders throughout the entire order lifecycle. - Keep updated on product offerings, promotions, and company policies. - Collaborate with different departments to enhance the overall customer service experience. - Maintain detailed records of customer interactions in the CRM system for effective follow-up and resolution. Requirements - Fluency in Finnish and English, both written and spoken. - Prior experience in customer service or e-commerce is preferred. - A strong enthusiasm for e-commerce and an understanding of online shopping behaviors. - Excellent communication skills and a commitment to delivering outstanding customer service. - Experience with customer support software and CRM systems is advantageous. - Ability to work independently and manage inquiries in a fast-paced environment. - Strong analytical skills and attention to detail. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...