French Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment FR specializes in connecting skilled professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Travel Agency. This position is perfect for individuals who are passionate about travel and committed to delivering exceptional service to French-speaking clients as they plan and manage their travel experiences. Responsibilities - Provide outstanding customer support to French-speaking clients regarding their travel inquiries and bookings via phone, email, and chat. - Assist customers with questions related to itineraries, travel changes, and additional services offered by the agency. - Resolve customer complaints and issues promptly to ensure a positive travel experience. - Document customer interactions and maintain accurate records of inquiries and resolutions. - Collaborate with internal teams and travel partners to meet customer needs efficiently. - Stay informed about travel trends, regulations, and agency offerings to provide accurate and useful information to clients. - Collect and analyze customer feedback to help improve service quality and customer satisfaction. Requirements - Fluency in French and English, both written and spoken. - Previous experience in customer service, preferably in the travel or hospitality industry. - Strong interpersonal skills and a friendly, customer-focused demeanor. - Detail-oriented with excellent organizational skills. - Proficient in utilizing customer service software and standard office applications. - Strong problem-solving skills and the ability to handle challenging situations calmly. - Flexibility to work varied hours, including weekends and evenings as needed. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks