French Speaking Customer Support for Social Media

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities in the digital world. We are currently seeking a French Speaking Customer Support Representative for Social Media. This role is perfect for individuals who are passionate about social media and customer engagement, and who enjoy assisting French-speaking clients through various online platforms. Responsibilities - Provide exceptional customer support to French-speaking clients via social media channels, including Facebook, Twitter, and Instagram. - Respond to customer inquiries, comments, and concerns in a timely and professional manner. - Engage with customers to build relationships and enhance brand loyalty. - Monitor social media platforms for customer feedback and relevant conversations. - Collaborate with marketing and communication teams to ensure consistent messaging and service quality. - Document customer interactions accurately and report on trends and customer feedback for service improvement. - Stay informed about the latest social media trends and best practices to ensure effective communication. Requirements - Fluency in French and English, both written and spoken. - Experience in customer service, particularly through social media platforms. - Strong communication and interpersonal skills with a focus on customer engagement. - Familiarity with social media management tools and customer relationship management (CRM) systems. - Ability to handle multiple tasks simultaneously and maintain high attention to detail. - Proactive problem-solving skills and the ability to manage customer issues effectively. - Willingness to work flexible hours, including evenings and weekends as needed. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks