German Speaking Customer Service for Pharmaceuticals industry -Remote in Greece

Patrique Mercier Recruitment FR is delighted to offer an excellent opportunity for a German Speaking Customer Service Representative in the Pharmaceuticals industry. This role provides a unique chance to contribute to a vital sector by ensuring that clients receive the support and information they need regarding their pharmaceutical products and services. Responsibilities - Deliver exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat. - Assist customers with inquiries related to pharmaceutical products, prescriptions, and services. - Provide accurate information regarding product usage, side effects, and compliance with regulations. - Handle customer complaints and provide solutions in a timely and professional manner. - Collaborate with healthcare professionals and internal teams to address client needs effectively. - Maintain up-to-date knowledge of pharmaceutical products and industry regulations to ensure compliance. - Document all customer interactions accurately and maintain meticulous service records. Requirements - Fluency in German and English, both written and spoken. - Experience in customer service, preferably in the pharmaceuticals, healthcare, or related industries. - Strong communication and interpersonal skills, with a customer-focused approach. - Excellent problem-solving skills and attention to detail. - Ability to handle sensitive information confidentially and professionally. - Familiarity with regulatory requirements in the pharmaceuticals industry is a plus. - Proficiency in customer service software and Microsoft Office Suite. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks