Italian Speaking Email Support Specialist -Remote in Greece

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently. Responsibilities - Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services. - Assist customers with order-related questions, account issues, and general support needs. - Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction. - Document all email interactions in the CRM system for effective tracking and future reference. - Collaborate with team members to enhance service quality and continuity. - Identify trends in customer inquiries and suggest improvements to support processes. - Stay informed about the latest product updates and company policies to deliver accurate information to clients. Requirements - Fluency in Italian and English, both written and spoken. - Prior experience in email support or customer service roles is highly desirable. - Exceptional written communication skills with a focus on clarity and professionalism. - Strong problem-solving abilities and the capability to handle customer inquiries efficiently. - Ability to work independently and manage time effectively in a remote environment. - Familiarity with CRM software and email management tools is a plus. - Enthusiastic about delivering excellent customer service and building rapport with clients. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...