Customer Success Manager

ABOUT OUTERSIGNAL We are building the customer intelligence and personalization layer for consumer businesses. Every business knows when an order comes in or a user signs up, but they only see 5% of the real story. We show them the other 95%: not just who’s buying, but who that person actually is. That includes the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every customer in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We’re a small, high-performing team building the category-defining platform for customer intelligence, backed by a world-class investor base.   THE OPPORTUNITY We’re looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team - you’ll work closely with colleagues to set merchants up for success and help brands turn data into action. It’s a great fit for someone who’s eager to learn the craft of customer success in a high-growth environment, and who wants real ownership.   What You’ll Do - Help develop playbooks, contributing to the library of use cases and best practices that help brands win with OuterSignal - Help brands with setup and training, leading working sessions with brand teams to walk through the platform and drive adoption - Monitor account health, tracking usage across your book of accounts and flagging risks or opportunities to the team - Handle customer support as a first point of contact for questions, troubleshooting, and escalations - Surface product insights by documenting customer feedback and sharing patterns with the team to inform the product roadmap - Develop a deep understanding of ecommerce, DTC brand operations, and martech so you can speak credibly to customers   What We’re Looking For - 2–4 years of experience in customer success, account management, agency client services, or a related customer-facing role - Genuine interest in ecommerce, DTC brands, or marketing technology - Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech a plus, but not required - Strong communicator, both written and verbal: you explain things clearly and follow through consistently - Organized and detail-oriented: you can manage multiple customers at once without things falling through the cracks - Curious and coachable: you ask good questions, take feedback well, and want to grow fast - Comfortable in ambiguity: you don’t need everything figured out to get started   What We Offer - Impact: Join at the ground floor where your work directly influences company trajectory - Growth: Real brands already rely on us and we’re scaling fast, which means exceptional learning opportunities and room to grow with the company - Upside: Meaningful equity in a venture-backed company defining a new category - Team: Work directly with the founders and experienced operators - Flexibility: Remote-first culture with autonomy over your work - Career path: This role is designed to grow with you   HOW TO APPLY Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities. OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.