Call Center Representative

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support. Responsibilities - Handle inbound and outbound customer calls professionally. - Respond to customer inquiries and provide accurate information. - Resolve customer complaints and issues or escalate them when required. - Record customer interactions and update information in the system. - Follow company procedures, policies, and service standards. - Coordinate with relevant departments to resolve customer requests. - Maintain a high level of customer satisfaction. - Meet assigned call center KPIs and performance targets. Requirements - Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field. - 0–1 year of experience in customer service, call center, or a related role. - Good verbal and written communication skills. - Good computer and MS Office skills. - Ability to handle customers professionally and remain calm under pressure. - Fluent Arabic and good English communication skills.