Finnish-speaking Customer Support in Malta

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, our client will teach you everything! Our client wants you to: - Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written - Be flexible and willing to work on a shift basis - Have experience working with customers, listening to their needs, and providing the best - solutions - Be an excellent listener, have an empathic approach and take pride in giving an excellent - service to our players - You have exceptional organisation skills (including arriving on time, meeting deadlines, and - finding accurate information in a timely manner). - You are detail oriented with the ability to handle stressful situations while maintaining a - positive attitude - Be an individual who is open to constructive feedback - Be a team player that can also work independently Requirements - Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations - Identify and support players in any difficulties they might encounter - Provide explanations to customers about products/site/policies/ promotions, etc. - Update customer account/details with necessary information when needed - Understand, guide, and support players in Responsible Gambling - Collaborate with our client's Fraud and payments team in customer queries - Understand AML and report any suspicious activity Benefits - Private health insurance - Free breakfast and lunch - Wellness allowance - Birthday leave - Company and Team building events - Relocation package to Malta including flight and 2 weeks of accommodation And much more!