Collision Repair Service Advisor

Do you speak fluent customer service and understand that "my car is making a weird noise" is not actually a technical diagnosis? We're looking for a Collision Repair Service Advisor to join our team. If you can calm stressed customers, navigate insurance claims without breaking a sweat, and keep multiple repair updates straight in your head, you might be exactly who we're looking for. What You'll Be Doing - Welcoming customers who are having a less-than-great day because their vehicle has met an unfortunate mailbox, shopping cart, deer, or another driver. - Acting as the main point of contact throughout the repair process. - Keeping customers informed with timely updates so they don't have to call every three hours asking, "Is it done yet?" - Working with insurance companies to help move claims through the process smoothly. - Explaining repair timelines, deductibles, and paperwork in a way that makes sense to normal humans. - Coordinating vehicle pickup and making sure customers know what to expect before they arrive. - Following up after repairs to ensure customers leave happy and stay happy. - Real Time Administration/File Management - Closing Work Orders - Occasionally covering the reception desk and proving that you can answer phones, greet visitors, and juggle multiple tasks without developing superpowers. Requirements What We're Looking For - Excellent customer service and communication skills. - Strong organizational abilities and attention to detail. - Ability to stay calm when customers, insurance companies, and repair schedules all need something at the same time. - Experience in collision repair, automotive service, customer service, or insurance claims is an asset. - Basic computer skills and comfort learning shop management software. - A positive attitude and a good sense of humor. Bonus Points If You Can - Translate insurance terminology into plain English. - Explain repair delays without sounding like you're reading from a script. - Find a missing repair order in less time than it takes everyone else to start panicking. - Remember multiple customer names before your second cup of coffee. Benefits What You'll Get - A supportive team environment. - Interesting days where no two customer stories are exactly the same. - Opportunities to learn and grow within the collision repair industry. - The satisfaction of helping customers get back on the road after an accident. If you're organized, customer-focused, and can keep a smile on your face when the phone rings for the tenth time before lunch, we'd love to hear from you. Please send resume in confidence to shellie.andrews@danascollision.com