Bilingual Employment Law & PI Paralegal / Case Manager

We are seeking a detail-oriented, empathetic, and highly organized Paralegal / Case Manager to support a US-based law firm handling plaintiff-side litigation (employment law and personal injury). This is a hands-on operational role combining legal intake, client communication, case management, and drafting support. The ideal candidate possesses strong written and verbal English communication skills, a calm demeanor when handling sensitive intake calls, and hands-on experience managing cases within legal CRM platforms. Key Responsibilities 1. Legal Intake & Case Qualification - Answer inbound phone calls, web leads, and texts from potential clients using the firm’s screening scripts. - Conduct detailed intake interviews, gathering critical case facts (employer information, dates of employment, termination details, pay disputes, protected classes, or injury details). - Perform initial case qualification checks (statute of limitations, employer size, at-will vs. contract status) and flag strong leads to the attorney on the same day. - Send, track, and follow up on retainer agreements and intake forms via e-signature tools. 2. Client Management & Communication - Provide a warm, steady, and empathetic phone presence for clients navigating job loss or personal injury. - Schedule client consultations and manage attorney calendar availability. - Conduct regular client check-ins on treatment progress, address status inquiries, and ensure no gaps in medical care occur. 3. Medical Records, Bills & Insurance Coordination - Request and systematically track medical records and bills from healthcare providers. - Correspond directly with insurance adjusters regarding claim setup, PIP/MedPay, liability, and property damage updates. - Maintain accurate, up-to-date case notes, deadlines, and logs in the case management system. - Flag fully documented files that are ready for demand drafting to the attorney. 4. Paralegal & Case Drafting Support - Organize client documentation and construct structured case chronologies. - Draft demand letters, administrative agency filings (EEOC, CRD, DLSE), and legal correspondence using firm templates. - Follow up with clients proactively to gather outstanding records and evidence. Schedule: 9am - 5pm PST Requirements - Experience: Minimum 1+ year of experience in a US law firm as a Case Manager or Paralegal (plaintiff-side litigation, employment law, or personal injury preferred). - Communication Skills: Excellent spoken and written English with clear, professional drafting abilities for legal notes, attorney summaries, and client/adjuster correspondence. - Phone Demeanor: Calm, steady, and empathetic phone manner suited for distressed clients. - Core PI Lifecycle Knowledge: Solid grasp of the full case lifecycle (intake, medical treatment tracking, records/bills retrieval, demand preparation, negotiations, and settlement). - Insurance & Provider Handling: Direct experience coordinating with medical providers and communicating with insurance adjusters. - Software Proficiency: Hands-on experience with legal case management systems (Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or equivalent). - Organization: Highly organized with proven ability to manage heavy caseloads, prioritize deadlines, and drive proactive follow-ups. Client Systems & Tools - Case Management Systems: Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar legal CRMs. - Communication & E-Signature: E-signature platforms (DocuSign/HelloSign), VoIP phone systems, and web lead management tools.