Customer Support Specialist

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include: - Responding to customer inquiries via phone, email, and/or chat - Providing fast, friendly, and professional assistance - Troubleshooting product and service issues to find optimal solutions - Maintaining detailed and accurate records of customer interactions - Staying up to date on client products, services, and policies to provide accurate information - Collaborating with teammates and sharing feedback to continuously improve the customer experience Requirements We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have: - This is a fully remote position, but you must be located within the United States - Fluent in speaking, writing, and reading the English language - A reliable Internet connection and computer - A positive, professional attitude and a passion for helping others - The ability to work independently in a distraction-free home office - Previous customer support experience is a plus, but not required Benefits - Fully remote: work from anywhere within the United States - Full-time and part-time available - Competitive hourly pay from $20/hr