Service Desk Associate - BGC Taguig

We are currently seeking Service Desk Associates to join a growing team in BGC Taguig. The ideal candidate will provide technical support and excellent customer service to end-users, ensuring timely resolution of IT-related issues. Key Responsibilities - Respond promptly to service desk requests via phone, email, or ticketing system - Troubleshoot and resolve hardware, software, and network issues - Provide clear instructions and guidance to end-users - Document all incidents and resolutions accurately - Escalate complex issues to appropriate technical teams - Maintain service level agreements (SLAs) and ensure customer satisfaction - Collaborate with team members to improve support processes Requirements - Completed at least 1st year in college - Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting - Good communication skills in spoken and written English - Amenable to work on-site in BGC Taguig - Able to work in a shifting schedule Benefits - Free HMO - Free Dependents - Night Differential - Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.