Product Trainer & Technical Support - Germany

About the Role Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support. Core Responsibilities - Perform on-site product installations and deliver in-person product trainings at customer locations. - Conduct hands-on training sessions and workshops for groups of 5–10 participants. - Provide 1st-level customer support, including basic troubleshooting, licensing, and configuration. - Deliver virtual trainings, webinars, and remote support when required. - Act as a trusted technical contact, maintaining strong long-term customer relationships. - Travel extensively across Germany. - Visit the office for repairs or technical interventions when needed. - Support the company at trade fairs and industry events. - Document installations, issues, and resolutions accurately. Requirements Experience & Profile - 2–5 years of experience in product training, technical support, or a similar client-facing technical role. - Comfortable leading on-site trainings, workshops, and presentations. - Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise. - Affinity for technical problem-solving and hands-on work. - Motivation to learn – full product training will be provided. - Well-organized, reliable, and self-sufficient. - Flexible mindset and willingness to travel. - Languages: Native German, very good English. Nice to Have (not mandatory) - Background in VR / AR technologies. - Linux experience. - Programming or general IT / tech background. - Experience working with hardware installations or technical training environments.